Bring one process that is eating your team's week. We will tell you on the call whether it is a good candidate — and we say no to roughly a third of what we are asked about.
| Typical | Notes | |
|---|---|---|
| First reply | Within one working day | From an engineer who has read your message, not a queue. |
| Technical call | Within a week | Forty minutes. Bring the integration that breaks, or a sample payload. |
| Sandbox key | Same day as the call | Point staging traffic at it and keep the routing report regardless of what you decide. |
| Discovery week | Two to five weeks out | Only for engagements. Platform access does not queue. |
| Binding quote | End of that week | Fixed scope, fixed fee, and an explicit list of what we would not build. |